REFUND POLICY – AMOREZERO INC.
Last updated: March 21, 2026
THE AMOREZERO ESSENCE: NATURAL & UNCOMPROMISED
At AmoreZero, our mission is to deliver the purest Italian tradition directly to your door. Our products are crafted without refined sugars — which often act as artificial preservatives or stabilizers — and without any industrial additives or chemicals.
This commitment to health and purity means our products are more natural, but also more sensitive to temperature fluctuations. By purchasing from AmoreZero, you acknowledge and accept that you are choosing a “living,” artisanal product that requires care.
OUR COMMITMENT TO YOU
To ensure you receive our products in peak condition, we strictly adhere to the following:
- Temperature-Controlled Storage: We keep our inventory in professional, climate-controlled environments until the moment of shipment.
- Expedited Shipping: We strive to utilize expedited shipping methods to minimize transit time, where available and practicable.
- Seasonal Protection: During periods of extreme heat (typically May through September), we may apply additional protective packaging or delay shipments to certain areas to protect product integrity. In some cases, we may contact you before processing your order if weather conditions in your area present a significant risk of spoilage in transit.
YOUR COMMITMENT TO THE PRODUCT
Because our products lack industrial stabilizers, they cannot withstand prolonged exposure to heat once they leave the shipping carrier’s hands. To protect your investment, you agree to:
- Immediate Retrieval: Ensure someone is available to receive the package or retrieve it immediately upon delivery.
- Avoid Sun Exposure: Never leave the package exposed to direct sunlight, in a mailbox, or on a hot porch after the carrier has marked it as “Delivered.”
AmoreZero Inc. is not responsible for spoilage or texture changes caused by products being left unattended in outdoor or non-climate-controlled environments after successful delivery.
AmoreZero Inc. is also not responsible for packages that are confirmed as delivered by the carrier but reported as missing by the customer. In such cases, we recommend filing a claim directly with the carrier and contacting your local post office.
OVERVIEW & TIMELINE
Because all of our products are perishable food items, any notification regarding damage, spoilage, or quality issues must be submitted within 48 hours of delivery. The general 30-day window applies only to non-food items such as merchandise or accessories, if applicable.
No Physical Returns: For health and safety reasons, we do not accept physical returns of food items under any circumstances — neither at the customer’s expense nor at ours. All issues are resolved through refunds or replacements based on documentation. Please do not attempt to ship food products back to us or to the manufacturer.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
- All food and consumable products: For safety reasons, edible items are never accepted for physical return.
- Gift cards.
- Items not in original condition: Any item damaged or missing parts for reasons not due to our error.
- Late requests: Any item for which a request is submitted more than 48 hours after delivery for food items, or more than 30 days after delivery for any applicable non-food items.
NATURAL TRANSFORMATION VS. DEFECTS
As noted above, minor changes in appearance or a softer texture are natural results of our preservative-free recipe. These variations are not defects and are not grounds for a refund. However, if you believe your product has been affected beyond normal transit variation, please contact us at [email protected] with photos for an individual evaluation.
DAMAGED, SPOILED, OR INCORRECT ITEMS
Please inspect your order upon receipt and contact us within 48 hours of delivery at [email protected] if:
- The product arrived visibly damaged or compromised due to shipping.
- The product arrived spoiled in a way clearly not attributable to normal transit variation.
- You received the wrong item.
Required Documentation: Include your order number and clear photos of the item and its packaging. Photos must clearly show the exterior of the shipping box, the product itself, and any visible damage or defect. All photos must be submitted within the 48-hour window to be considered valid documentation.
If the issue is confirmed, we will offer a full refund or replacement at no additional cost. No physical return is required — all affected food items must be disposed of locally.
We are not responsible for spoilage caused by delays outside our control, including carrier delays, failed delivery attempts, or extreme weather events.
REFUNDS & PARTIAL REFUNDS
- Approval: Once your request is reviewed, we will notify you of the approval or rejection of your refund.
- Processing: Approved refunds are processed within 5–10 business days. A credit will be automatically applied to your original method of payment.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items missing parts not due to our error, or requests submitted after the applicable deadline).
Late or Missing Refunds: If you have not received your refund after 10 business days, please check your bank account, then contact your credit card company and your bank. If the issue persists, contact us at [email protected] and we will investigate promptly.
SALE ITEMS, EXCHANGES & GIFTS
- Sale Items: Items purchased on sale or with a discount code are considered Final Sale and are not eligible for refund or exchange, except in cases of confirmed damage or incorrect shipment.
- Exchanges: We only replace items if they are defective, damaged, or incorrect. Notification must occur within 48 hours of delivery and must include photos as described above.
- Gifts: If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a store credit for the value of your eligible refund. If the item was not marked as a gift, the refund will be issued to the original purchaser.
DISPUTES AND CHARGEBACKS
We encourage you to contact us at [email protected] before initiating a chargeback or dispute with your bank or credit card company. We are committed to resolving any issue promptly and fairly. Opening a dispute without prior contact may delay resolution and limit our ability to assist you directly.
IMPORTANT NOTICE REGARDING CHECKOUT
By completing your purchase on our Site, you confirm that you have read, understood, and agreed to this Refund & Returns Policy. To ensure full acknowledgment, you will be asked to confirm your acceptance of this policy at checkout before your order is processed.
CONTACT INFORMATION
Email: [email protected] Address: AmoreZero Inc., 33024 US HWY 19 N – Palm Harbor, FL 34684, USA